Job Description

Who We Are:  CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

HomeBase- is a CAMBA program that provides case management and essential services to those at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness.  Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness.  Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position: Community Liaison/ Driver

Reports To: Assistant Program Director

Location: 1117 Eastern Parkway Brooklyn NY 11213

What The Community Liaison/ Driver Does:

• Prescreen clients for eligibility and schedule intake appointments.
• Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments.
• Input client data and client progress information into automated database.
• Review and complete all CAMBA intake forms with the client.
• Refer clients to appropriate services based on their needs.
• Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours.
• Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Develop service plans with the clients tailored to their needs
• Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines).
• Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines.
• Interact with clients, families, community members, and school administrators to monitor attendance and participation in program activities.
• Act as a marketer and ambassador of CAMBA's services to recruit clients and promote programs.
• Assist clients in overcoming barriers to participation and navigating program services.
• Advise, coach, and persuade clients of the benefits of CAMBA's programs, training, and job placement services.
• Make referrals to relevant services and support clients in engaging with those services.
• Design promotional materials, including brochures, flyers, PowerPoint Presentations, and social media content, to increase program visibility and attract potential participants
• Conduct appropriate and timely follow-up with contacts and all potential clients.
• Establish and maintain relationships with community partners, sponsors, and stakeholders to expand the program’s reach and impact
• Create and maintain HomeBase monthly newsletter
• Coordinate and participate in outreach events to represent the organization and promote its programs
• Assist in the development and management of the program’s website and social media platforms to ensure accurate and up-to-date information is available to the public
• Develop and implement monthly outreach calendar.
• Fulfill additional responsibilities not noted in this job description as required.

Minimum Education/Experience Required:

• Bachelor’s Degree (B.A.) in a related field and two (2) years of applicable experience, or
• High School Diploma/ GED with four (4) years’ experience

Other Requirements:

• Experience as described above.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent written and verbal communication skills, with the ability to effectively convey program benefits and impact, create flyers and newsletter posts, draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.
• Bi-lingual preferred (English and Spanish, Creole, French, Arabic, Ukrainian, Russian)
• Experience in marketing, outreach, or community engagement
• Strong interpersonal and collaboration skills to build relationships with stakeholders and community partners
• Strong organizational and time-management skills, with the ability to prioritize task and meet deadlines.
• Familiarity with HRA benefits, NYC housing programs, and community resources.
• Self-motivated and able to work both independently and as a part of a team

Compensation : $48,410-$52,530 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

 

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Job Tags

Full time, Work at office,

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