Job Description
Wurzak Hotel Group is looking for an energetic and professional Bellperson to join our vibrant team at the Dalmar & Element Hotel in downtown Fort Lauderdale, FL. The primarily responsibility is to greet and welcome all guests to the hotel and relieve guests of their luggage upon arrival. You will ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner. As a Bellperson, you will create memorable guest experiences as part of our arrival experience by providing our guests with outstanding customer service and actively help to direct guests to our Guest Services team. The ideal candidate will be friendly, professional, and demonstrate excellent communication skills.
General Requirements
- Greet and escort guests to rooms
- Open doors and assist guests/visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist with luggage storage and retrieval
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Supply guests with directions
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
- Communicate parking procedures to guests/visitors
- Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Maintain awareness of undesirable persons on property premises
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
- Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Read and visually verify information in a variety of formats (e.g., small print)
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Perform other job duties as requested by Hotel Leadership
Education and Experience
- Ability to work a flexible schedule to include weekends and holidays
- 1-year prior experience working in a guest services related position
- Familiarity with hospitality industry practices required
- High-volume hospitality experience required
- High school diploma or GED equivalent qualification
- Outstanding communication and people skills.
- Able to stand for an 8-hour shift
- Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
- Ability to stay professional in a stressful work environment.
- Positive interpersonal skills required.
- Superb multitasking skills.
- Ability and flexibility to work various shifts including nights, weekends, and holidays.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
EEO m/f/d/h
Job Tags
Holiday work, Full time, Local area, Flexible hours, Shift work, Night shift,